Help with your system, whenever you need it.
Bond’s has been installing and servicing home entertainment and automation systems in Austin since 1954. We built this page so you can find answers on your own schedule. Below you will find setup guides for the equipment we install most, short how-to videos, and answers to the questions we hear every week. If you cannot find what you need, call us at 512-476-3551 and you will reach someone who knows your system.
User Guides
How-To Videos
Coming Soon
Frequently Asked Questions
Yes. We work on equipment installed by other dealers and on systems that came with a house. Have the make and model of your gear handy when you call so we can bring the right parts.
Most service calls in the Austin area are scheduled within a few business days, and anything that takes down your whole system moves to the front of the line. Plenty of problems we can solve over the phone in a few minutes, so call before you book a visit.
We charge a diagnostic fee that covers the trip and the first hour on site, then bill hourly after that. Parts are quoted for your approval before we order anything. We will give you the rate when you schedule, so there are no surprises at the door.
Unplug the component that is acting up, wait 30 seconds, and plug it back in. If that does not do it, restart your router and give it two full minutes before testing again. That clears a good share of problems. If it comes back, write down what you were doing when it happened, because that detail saves time on the service call.
Yes, and the earlier the better. We would rather look at plans than finished walls. Bringing us in during design lets us put wiring, speakers, and screens where they belong instead of working around framing that is already up.